e22bet Privacy Policy

1. Introduction

e22bet ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the services available at https://e22bet.club. This Privacy Policy ("Policy") sets out in clear and transparent terms what personal data e22bet collects from players ("you", "your") in Bangladesh, why we collect it, how we use and store it, with whom we may share it, and what rights you hold in relation to that data.

This Policy applies to all users of the e22bet platform, including registered players, visitors who browse the Platform without registering, and individuals who contact the e22bet support team. It covers all services offered by e22bet, including sports betting, live casino games, slot machines, European Roulette, promotional programmes, and any future services added to the Platform.

This Policy should be read alongside the e22bet Terms & Conditions and the Responsible Gaming Policy, which together form the complete framework governing your relationship with e22bet. In the event of any conflict between this Policy and the Terms & Conditions regarding the handling of personal data, this Privacy Policy shall prevail.

2. Data We Collect

e22bet collects only the personal data that is reasonably necessary to provide the services you use, to comply with applicable legal obligations, and to ensure the security and integrity of the Platform. The categories of personal data we may collect are described in the table below.

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, gender, government-issued ID number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile phone number, city/district of residence	Account communication, support, promotional notifications
Financial Data	bKash/Nagad/Rocket account number, bank account details, transaction history	Deposit and withdrawal processing, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session tokens	Platform security, fraud detection, service optimisation
Usage Data	Pages visited, games played, bets placed, session duration, click patterns	Platform improvement, personalisation, responsible gaming monitoring
Verification Data	Copies of NID, passport, driving licence, utility bills, selfies submitted for KYC	Identity verification, anti-money laundering (AML) compliance
Communications Data	Live chat transcripts, email correspondence, support ticket content	Dispute resolution, service quality improvement, compliance records

e22bet does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required for responsible gaming intervention purposes and only with your explicit consent.

3. How We Collect Data

3.1 Data You Provide Directly

The majority of personal data held by e22bet is data that you voluntarily provide during the course of using the Platform. This includes information entered during account registration, data submitted as part of the KYC verification process, payment details entered when making a deposit or requesting a withdrawal, and any information shared with the e22bet support team via live chat, email, or WhatsApp.

3.2 Data Collected Automatically

When you access the e22bet Platform, certain technical and usage data is collected automatically through standard web technologies. This includes your IP address, the type and version of browser and operating system you are using, the pages you navigate to within the Platform, the time and duration of your sessions, and device identifiers. This data is collected using cookies, server logs, and similar technologies as described in Section 9 of this Policy.

3.3 Data from Third Parties

e22bet may receive personal data about you from third-party service providers in limited circumstances. For example, payment processing partners such as bKash, Nagad, and Rocket may confirm transaction details to e22bet. Third-party KYC and identity verification providers may return verification outcomes. In all such cases, e22bet requires third parties to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards.

4. How We Use Your Data

e22bet uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, verify, and administer your e22bet account, including processing login sessions and enforcing the one-account-per-player rule.
• Service Delivery: To process deposits and withdrawals, settle bets, apply bonuses, and provide access to all games and features available on the Platform.
• Identity & Age Verification: To confirm that you are who you say you are and that you are at least 18 years of age, in compliance with responsible gaming obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, account takeovers, and other unlawful conduct on the Platform.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance and compliance purposes.
• Legal Compliance: To fulfil obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and other regulatory requirements, including providing information to competent authorities where legally required.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, and improve the performance, reliability, and user experience of the Platform.
• Responsible Gaming Monitoring: To identify patterns of behaviour that may indicate problem gambling and to administer self-exclusion, deposit limit, and cooling-off requests effectively.
• Marketing Communications: To send you information about promotions, bonuses, and new features on e22bet — but only where you have consented to receive such communications. You may withdraw this consent at any time by contacting support.

5. Legal Basis for Processing

e22bet processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is required to fulfil the agreement between you and e22bet, as set out in the Terms & Conditions. This includes account management, payment processing, and service delivery.
• Legitimate Interests: Processing carried out in pursuit of e22bet's legitimate business interests, provided those interests are not overridden by your fundamental privacy rights. This includes fraud detection, platform security, and aggregate analytics.
• Legal Obligation: Processing required for e22bet to comply with applicable legal requirements, including AML/KYC obligations and cooperation with lawful requests from competent authorities.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — such as the receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

e22bet does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Payment Service Providers

To process deposits and withdrawals, e22bet shares necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers are independently responsible for the data they process in connection with payment transactions and have their own privacy policies.

6.2 KYC & Identity Verification Providers

e22bet works with third-party identity verification services to conduct KYC checks. These providers process your identity documents and verification data under strict contractual obligations and are not permitted to use your data for any purpose other than identity verification on behalf of e22bet.

6.3 Game Content Providers

Game studios and providers whose titles are available on e22bet — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical data (such as player session tokens and bet amounts) necessary to deliver their games. These providers do not receive your full identity or contact data.

6.4 Legal & Regulatory Authorities

e22bet may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where required by law or in response to a valid legal request. e22bet will notify you of any such disclosure unless legally prohibited from doing so.

6.5 Business Transfers

In the event that e22bet undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and given the opportunity to exercise your data rights prior to the transfer being completed.

7. Data Retention

e22bet retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account being active on the Platform, plus a minimum of 5 years following account closure, in compliance with standard AML record-keeping requirements.
• KYC & Verification Documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction.
• Support Communications: Retained for a minimum of 2 years from the date of the communication, or longer where a dispute remains unresolved.
• Technical & Usage Logs: Retained for up to 12 months from the date of collection, after which they are anonymised or deleted.
• Marketing Consent Records: Retained for as long as marketing communications are sent to you, plus 12 months following the withdrawal of consent.

When personal data is no longer required, e22bet will securely delete or anonymise it in accordance with standard data disposal procedures.

8. Data Security

e22bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and the e22bet Platform.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls that restrict internal access to personal data strictly to personnel with a legitimate need.
• Regular security audits and penetration testing of the Platform's technical infrastructure.
• Two-factor authentication (2FA) options available to players for enhanced account security.
• Automated monitoring systems that detect and alert the security team to unusual account activity in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, e22bet will notify affected players without undue delay via the email address registered to their account.

9. Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. e22bet uses cookies and similar technologies (such as local storage and session tokens) to make the Platform function correctly and to help us understand how players interact with it.

9.2 Types of Cookies Used

• Essential Cookies: Required for the Platform to operate. These include session management cookies that keep you logged in during your visit and security cookies that help detect fraudulent login attempts. These cookies cannot be disabled without breaking Platform functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language settings, recently played games, and display preferences. Disabling these cookies may reduce your experience on the Platform.
• Analytics Cookies: Used to collect aggregate, anonymised information about how players navigate the Platform — such as which pages are visited most frequently and how long sessions typically last. This data is used solely to improve Platform design and performance.

9.3 Managing Cookies

Most web browsers allow you to manage cookie preferences through the browser settings menu. You can configure your browser to reject all cookies, to alert you when a cookie is set, or to delete cookies after each session. Please note that disabling essential cookies will prevent you from accessing certain features of the e22bet Platform, including the ability to log in to your account.

10. Your Privacy Rights

As a player on e22bet, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the e22bet support team via live chat or email at [email protected]:

• Right of Access: You may request a copy of the personal data that e22bet holds about you, together with information about how it is being used.
• Right to Rectification: If any personal data held by e22bet is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that e22bet delete the personal data it holds about you. This right is subject to e22bet's legal obligations to retain certain data under AML and KYC regulations.
• Right to Restriction: You may request that e22bet restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data or object to it being used for marketing purposes.
• Right to Data Portability: You may request that e22bet provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to e22bet processing your personal data on the basis of legitimate interests, including the use of your data for direct marketing purposes. Where you object to marketing use, e22bet will cease using your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

e22bet will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, e22bet may extend this period by a further 30 days, in which case you will be informed of the extension and the reason for it.

11. Minors & Age Restriction

The e22bet Platform is strictly intended for adults aged 18 years and older. e22bet does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on e22bet or submitted personal data to the Platform, please contact support immediately at [email protected]. Upon confirmation, e22bet will promptly close the account, delete all associated personal data, and void any associated transactions.

Age verification is conducted during the registration process and may be requested again at any point during the life of the account. Any account found to belong to a minor will be suspended and all associated data will be handled in accordance with applicable child protection standards.

12. International Data Transfers

e22bet operates as an international platform and some of the third-party service providers it works with — including game studios, payment processors, and technical infrastructure providers — may be located outside of Bangladesh. Where personal data is transferred to a third country, e22bet takes reasonable steps to ensure that such transfers are conducted under appropriate safeguards, including contractual data protection clauses that require the recipient to maintain standards of protection equivalent to those applied by e22bet.

By using the e22bet Platform, you acknowledge and consent to the transfer of your personal data outside of Bangladesh where necessary for the purposes described in this Policy. e22bet will not transfer your data to a third country unless it is satisfied that adequate protections are in place.

13. Changes to This Policy

e22bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services offered on the Platform. When material changes are made, e22bet will publish the updated Policy on this page with a revised effective date and will, where reasonably practicable, notify active players via email.

Your continued use of the e22bet Platform after the revised Privacy Policy has been published constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how e22bet handles your personal data. If you do not agree with a revised version of this Policy, you may request account closure by contacting the support team.

14. Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the e22bet data support team through the following channels. All contact details are provided as plain text only and are not clickable links:

• Email: [email protected] — data rights requests and privacy enquiries receive priority handling, with responses within 30 days
• Live Chat: Available 24/7 directly on the e22bet Platform — for urgent privacy concerns, live chat provides the fastest response
• WhatsApp: +880 1700-000000, available 10:00–22:00 Bangladesh Standard Time (BST, UTC+6)

For information about the rules governing your use of the Platform, please review our Terms & Conditions. For guidance on managing your gambling activity and using self-management tools, please visit the Responsible Gaming page. For answers to common questions, the FAQ page covers a wide range of topics including account security, payment methods, and bonus terms.